Troubleshooting

Basic check

1. Update integration to the current version.
2. Restart Home Assistant.
3. Check if the Zendure app token comes from the main account.
4. Check if devices are visible in the Zendure app.
5. Enable debug logging for Zendure integration.
6. For local MQTT: Check broker address, user, password, WiFi SSID and WiFi password.

Common error messages

Message	Meaning/Measure
Token invalid	Copy tokens again from Zendure app
No devices found	Check wrong Zendure account or region
No MQTT server returned	Check local or cloud MQTT in Zendure app
No backup group	Set Fuse Group
HEMS	Device is influenced by HEMS and cannot be freely controlled by the manager

Hyper2000/Legacy devices

If you have connection problems, the original wiki recommends:

1. Enable debug logging.
2. Delete integration entry.
3. Restart device.
4. Update integration.
5. Add new integration with Zendure app token.
6. Enable MQTT logging.
7. Set up local MQTT with all fields.
8. First test cloud as the connection mode.
9. Set Fuse Group.
10. Check whether the device has a Bluetooth MAC address.
11. Wait at least 10 minutes because updates via Bluetooth can be delayed.

If the device is not responding

• Select operating mode Manuelle Leistungsregelung.
• Change Manuelle Leistung as a test, for example 300 W and then 400 W.
• Then test Smarte Leistungsregelung.
• If there is no response, save the complete debug log.

Original wiki:

• Troubleshooting